Water and Utility Billing - FAQ's
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How do I start Water Service? |
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Property owners are responsible for water service including
rental property. Owners may come in to City Hall located at 38 Whittlesey Avenue
to sign for water service or may call (419) 663-6740 to request service but must
sign within 5 days from the start of service for water service to continue.
Proper identification is required such as a driver’s license number and date of
birth. |
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How do I stop Water Service? |
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Requests for disconnection or final readings
will only be taken from property owners at the Utility
Billing Office at City Hall, 38 Whittlesey Avenue and
require the signature of the property owner. At least one
business day notice before the desired readout date is
necessary. |
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Is there a minimum month charge? |
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Yes. For usage of 0-1 thousand gallons the minimum charge is $1.60
for water and $1.95 for sewer. The minimum charge for water service provided by
the City of Norwalk outside city limits is 0-1 thousand gallons is $3.20 for water
and $1.95 for sewer. |
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Where can I pay my bill? |
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1. At City Hall located at 38 Whittlesey Avenue |
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Or you may use the night drop box located at the front of the City Hall Building |
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Or the drive by drop box located in front of the Police Department accessible
from entering the municipal parking lot next to the Fire Station from the Whittlesey
Avenue entrance. |
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2. Postal mail. |
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3. Certain businesses accept current amounts due (not past due amounts).
At this time those businesses are: |
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Schild’s IGA located at 171 Milan Avenue |
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Gardner’s Super Valu located at 117 Whittlesey Avenue |
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How can I pay my bill? |
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We accept cash, money order, personal check as well as Visa,
MasterCard, Discover Card or American Express. We also can do an automated
repetitive withdrawal from you bank account each month. To obtain a form for this
free service, click on the form entitled “Automated Payment Form” on this webpage
or stop in City Hall to complete the form |
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Can I view my bill online or receive an e-bill? |
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| • Water and sewer bills may be viewed on-line along with
the ability to receive the bill via email, eliminating a
paper bill. When registering for this service, your
water/sewer account number, located in the upper right hand corner
of your bill is needed. |
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• To continue to receive a paper bill and also view
on-line, leave the Statement Preference at "Mail" when
registering.
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To receive your bill via email and eliminate the paper bill,
change the Statement Preference to "E-Mail" when
registering.
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Register.
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Contact
Diane Eschen
38 Whittlesey Ave.
Norwalk, Ohio 44857
Phone: 419-663-6740
Fax: 419-663-6786
Hours:
Monday - Friday 8:00 am - 4:30 pm
norutbil@accnorwalk.com
Action Line is where residents can report concerns and problems.
