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Water and Utility Billing Department


UPDATED: The City of Norwalk is instituting a new water meter reading process to shorten the time between the reading date and the billing date.

New account numbers have been issued for all users, which can be found on your April bill. Residents will need to use this new number when paying through their banking institution to ensure that the payment is credited properly.  

If you are currently enrolled with the City's ACH payment program, you do not need to contact your bank.  

If you are registered to view your bill ONLINE or via EMAIL – you must RE-REGISTER using your new account number to view your bill.  You will be required to create a new user name.

If you have any questions, please contact Utility Billing Department at 419-663-6740.

The City of Norwalk owns and operates the municipal water system and the wastewater treatment facilities.
City residents and businesses are billed monthly for water and sewer services.
Water service is required to be placed in the property owner's name. Property owners are responsible for service and charges.


General Information

  Apply for water service at the Utility Billing Office, City Hall, (419) 663-6740
  24-hour notification required for changes in water service
  Utility bills are due on or about the 19th of the month
  Payment not received by the due date is subject to a 10 % penalty and/or disconnect
  $ 50 non-refundable turn-on charge is required for service to be reinstated in addition to payment of past due amounts


Payment Information

  Payments can be made by Visa, MasterCard, Discover Card, Cash, Check, or Money Order
  Payments can be made at City Hall, Schild's IGA, Gardner's SuperValu, or in one of the City's night deposit boxes - located on the front of City Hall and at the front of the Police Department.
  Automated payment is available. To receive this free service, return the completed Automated Payment Form to City Hall with a voided check for processing. Payment is deducted on the 15th of each month.
    On-line bill pay is now available. To sign up, click here.


Bill Information

  Water and sewer bills are mailed on approximately the 5th of each month and are due on the 19th of each month. If the 19th is a Saturday, the due date is the 18th, if the 19th is a Sunday, the due date is the 20th.
  Water and sewer bills may be viewed on-line along with the ability to receive the bill via email, eliminating a paper bill. When registering for this service, your water/sewer account number, located in the upper right hand corner of your bill and the name on the account as it appears on your bill is needed.

To continue to receive a paper bill and also view on-line, leave the Statement Preference at "Mail" when registering.
To receive your bill via email and eliminate the paper bill, change the Statement Preference to "E-Mail" when registering.
Register.



FAQ

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Water and Sewer Rates


Water By-Laws
Sewer By-Laws




Contact

Diane Eschen
38 Whittlesey Ave.
Norwalk, Ohio 44857
utilitybilling@norwalkoh.com
Phone: 419-663-6740
Fax: 419-663-6786

Hours:
Monday - Friday 8:00 am - 4:30 pm



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