Water and Utility Billing Department
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The City of Norwalk owns and operates the municipal water system and the
wastewater treatment facilities. |
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City residents and businesses are billed monthly for water and sewer services. |
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Water service is required to be placed in the property owner's name. Property owners
are responsible for service and charges. |
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General Information
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• Apply for water service at the Utility Billing Office, City Hall, (419) 663-6740 |
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• 24-hour notification required for changes in water service |
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• Utility bills are due on or about the 19th of the month |
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• Payment not received by the due date is subject to a 10 % penalty and/or disconnect |
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• $ 50 non-refundable turn-on charge is required for service to be reinstated in addition to
payment of past due amounts |
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Payment Information |
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• Payments can be made by Visa, MasterCard, Discover Card, American Express, Cash, Check,
or Money Order |
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• Payments can be made at City Hall, Schild's IGA, Gardner's SuperValu, or in one of the
City's night deposit boxes - located on the front of City Hall and at the front of the
Police Department. |
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• Automated payment is available.
To receive this free service, return the completed
Automated Payment Form
to City Hall with a voided check for processing. Payment is
deducted on the 15th of each month. |
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• On-line bill pay is now available. To sign up,
click here. |
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Bill Information |
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• Water and sewer bills are mailed on approximately the
5th of each month and are due on the 19th of each month. If
the 19th is a Saturday, the due date is the 18th, if the
19th is a Sunday, the due date is the 20th. |
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• Water and sewer bills may be viewed on-line along with
the ability to receive the bill via email, eliminating a
paper bill. When registering for this service, your
water/sewer account number, located in the upper right hand corner
of your bill is needed. |
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• To continue to receive a paper bill and also view
on-line, leave the Statement Preference at "Mail" when
registering.
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To receive your bill via email and eliminate the paper bill,
change the Statement Preference to "E-Mail" when
registering.
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Register.
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Contact
Diane Eschen
38 Whittlesey Ave.
Norwalk, Ohio 44857
Phone: 419-663-6740
Fax: 419-663-6786
Hours:
Monday - Friday 8:00 am - 4:30 pm
norutilbil@accnorwalk.com
Action Line is where residents can report concerns and problems.
