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Street Department
Contact Information
Bi-annual city-wide brush pick-ups are held in the Spring and Fall.
Leaf pickup begins the first week in November. The city is divided into quadrants, rotated each year, and trucks will be in each quadrant for one week. If they finish that quadrant early, they will go into the next quadrant but will return to the scheduled quadrant the following Monday. The schedule could be delayed by bad weather. A second pickup of the entire city is planned after all quadrants are finished, so calls to come back once trucks are past are not necessary.
Salting and snow plowing are done by the Street Department. State routes and main arteries are the first priority. Secondary streets are done next, but not in any specific order. Residents should refrain from parking on city streets when snow exceeds two inches.
Mailbox damage caused by city snow plows should be reported to the Street Department. Standard mailbox post and standard mailbox will be used as replacements only. We are not responsible for ornate mailboxes.
Tree lawns damaged by city snow plows during snow removal should be reported to the Street Department. They will be repaired when the weather permits later in the early spring months.
Water Distribution
We are responsible for maintaining water mains and fire hydrants.
Water meters are installed and maintained by this department. Residents pay for the meters at City Hall and they are picked up at the Street Department by either the resident or contractor.
Any water problems can be reported to the Street Department. The homeowner is responsible for service lines going from the curb shut off valve to the home. This includes all lines going up to the meter pit, and including the meter pit.
Water services such as turning water off or on should be scheduled through City Hall. If water is spewing all over and it is an emergency, residents can call either City Hall or the Street Department directly. Problems with color, taste, or odor in water or low water pressure should be reported to the Street Department.
All water shut offs or repairs should be scheduled during normal working hours, Monday through Friday 7:30 a.m. to 4:00 p.m.
All water valves and shut offs will be operated by city employees only.
Residents requesting water to be turned on that has been shut off for a while must have someone at the residence when the water is turned on to verify that there are no leaks.
Water hydrants are flushed periodically and may result in cloudy or discolored water. Residents should run cold water for approximately fifteen minutes to one-half hour and the problem should disappear. If it does not, please call.
Sewer Collection
We are responsible for the maintenance of the city sewer system. The homeowner is responsible for their sewer lateral from the residence to the city main sanitary line.
Residents can call the Street Department to report:
We are also responsible for the maintenance of the city storm drains.
Electric Department
We are responsible for the installation and maintenance of traffic signalization lights.
Residents should call to report traffic light outages.
The electrical inspector’s office is at the Street Department and is responsible for service, rough-in, and final inspections. Residents should call for appointments.
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Send mail to
cityofnorwalk@accnorwalk.com with questions or comments about this web site.
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