General Services
THE GENERAL SERVICE DEPT. IS COMMITTED TO SERVICING NORWALK DAY AND NIGHT. FROM MAINTENANCE OF CITY’S STREETS AND PARKS, TRAFFIC SIGNALS & LIGHTS TO SNOW REMOVAL AND SALT SPREADING. tHE GENERAL SERVICE DEPT ALSO INSPECTs & REPAIRS SEWERS & DRAINS. MONITORS WATER DISTRIBUTION AND PROVIDES SEASONAL LEAF COLLECTION.
For after hours emergencies, please contact the Norwalk Police Department non-emergency line at (419) 668-3311.
Leaf Collection.
Leaf collection is scheduled for the week of November 13th. ALL leaves must be curbside by Nov. 13th at 7:00 AM. The following guidelines are designed to ensure collection is provided in a timely and efficient manner with regard to safety of the public and city staff. Staff will follow the trash collection schedule but ALL leaves must be curbside as crews will push through each day as time permits and will go into the next quadrant. If your leaves are not curbside by Nov. 13th they will not be picked up.
• Leaves only - cannot be mixed with brush, sticks, yard waste, or trash. Mulched leaves cannot be picked up.
• Leaves in bags will not be picked up.
• Leaves must be placed on the curb where trash is picked up.
• Leaves must be within 6 feet of curb.
• Leaves must be on curb by 7:30 a.m.
• Leaves behind parked cars cannot be picked up.
• Leaves will be picked up only once at each property.
Residents with leaf piles not in compliance will not have leaves collected
As with any outdoor process, weather is a factor. Inclement weather may delay pickup. Please be patient and have your leaves raked to the curb on the scheduled day. The trucks will be by. Please check the front page of this website or the Norwalk Reflector for changes to the week of collection.
Leaves, yard waste, and brush can be taken to the city’s Compost Facility. The Compost Facility is located behind Baines Park on Austin Shadle Drive. it is free to city residents. Residents need to provide proof of residency. The Compost Facility is open through the end of November on Fridays, Saturdays, and Sundays, from 10 a.m. to 6 p.m.
Maintenance of City Streets
Missing or Damaged Street or Traffic Signs
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Potholes, Sinkholes, or any Pavement Issues
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Dead Animals or Other Obstacles in the Streets
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Hanging Tree Limbs on City Owned Streets or Boulevards
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Maintenance of City Parks
The General Services Department maintains the grounds and buildings for all of the city's parks. From playground maintenance to mowing to tree trimming, the General Services crew keeps the city looking great!
Salting and Snow Plowing
• State routes and main arteries are the first priority.
• Secondary streets are completed next, but not in any specific order.
• Residents should refrain from parking on city streets when snow exceeds two (2) inches.
Residents are required to keep their sidewalks free of snow, ice, debris & obstruction.
Depositing snow or ice on any public sidewalk,street, bike path,road is not permitted.
Damage Caused to Tree Lawns by Snow Removal
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Damage Caused to Mailboxes by Snow Plows
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Residents should report the following to this department:
• Damage caused to mailboxes by snow plows.
• Damage caused to tree lawns by snow plows.
Damage can be reported to the General Services Department via email, phone, or by clicking on the links. Please note, the city only repairs/replaces properly installed mailboxes and posts that are directly hit by a city snow plow. Follow this link for the city's mailbox replacement policy.
Sewer Collection
The General Services department employees inspect, flush, vacuum, film and repair city’s sanitary and storm sewer systems. They also maintain and repair catch basins & city owned retention basins. The Dept. also provides hands-on support to residents for troubleshooting drain issues, including sanitary and storm back ups. (The homeowner is responsible for the sewer lateral from the residence to the city main sanitary line)
Residents may report the following issues to the General Services Department via email, phone, or by clicking on the links below.
Sewer Backup Problems
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Sinkholes
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Sewer By-Laws
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Sewer Odor Problems
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Photo courtesy of: Phil Oglesby
Water Distribution
The General Services Department is responsible for the maintenance of water mains and fire hydrants. Homeowners are responsible for the service lines going from the curb shut-off valve to the home. This includes all lines going to the meter pit and including the meter pit if applicable.
In the event of a water main break, crews work until the break has been repaired. If a water boil alert is required, signs will be posted at either end of the effected street. Following a break, water may be cloudy or discolored. Running cold water for 15 to 30 minutes should resolve the issue.
Problems with color, taste odor in the water, low water pressure, or a water emergency should be reported directly to General Services. If after hours, residents may report the problem to the Norwalk Police Department’s non-emergency number at (419) 668-3311.
Water services (shut-offs, repairs, etc.) are scheduled through the Utility Billing Office at City Hall.
Water By-Laws
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Boil Alert Information
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Water Meters
are purchased by the resident, but maintained by the General Services dept. Application for water meters are completed at the General Services office located at 42 Woodlawn ave.
Fire Hydrants
Fire hydrants are flushed periodically which may result in cloudy or discolored water. Residents should run cold water for 15 to 30 minutes and the problem should be resolved.
The City of Norwalk General Services Department will perform hydrant flushing program in the spring. The project will last approximately two weeks. Flushing may result in cloudy or discolored water. Residents should run COLD water for approximately fifteen (15) minutes or until the water is clear. If it does not, please contact the General Services Department at (419) 663-6715. HYDRANT TESTING BEGINS MAY 15TH FOR TWO WEEKS.
photo courtesy of: Phil Oglesby
